Terms and Conditions

Welcome to H2O Bottled and Boxed (https://h2obottledandboxed.co.uk/). These Terms and Conditions (“Terms”) govern your use of the Website and your purchase of products from us. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of the Terms, please do not use our Website.

By using our Website, you confirm that you are at least 18 years of age or have the legal capacity to enter into a contract under UK law. If you are under 18, you may only use this Website under the supervision of a parent or legal guardian who agrees to these Terms.

• Product Descriptions: We strive to ensure that the product descriptions and images on our Website are accurate and up-to-date. However, we do not warrant that the descriptions or images are error-free. If a product is not as described, your sole remedy is to return it in an unused condition.
• Pricing: All prices are listed in GBP (£) and include VAT unless otherwise stated. Prices are subject to change without notice but will not affect orders that have already been placed and confirmed.
• Order Acceptance: Once you place an order, you will receive an email confirmation. This email is an acknowledgment of your order but does not constitute acceptance. We reserve the right to cancel any order for reasons including but not limited to product availability, errors in pricing, or issues with payment.
• Payment: Payment must be received in full before your order is processed and shipped
• Delivery: We offer delivery to addresses within the UK. Delivery times are estimated and cannot be guaranteed. We are not responsible for delays due to courier services or other unforeseen circumstances.
• Returns and Refunds: We accept returns of unopened and unused products within 14 days of delivery. To initiate a return, please contact our customer service team at info@h2obottledandboxed.co.uk. Refunds will be processed within 14 days of receiving the returned product. Return shipping costs are the responsibility of the customer unless the product is faulty.

• Account Security: If you create an account on our Website, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
• Prohibited Conduct: You agree not to use the Website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Website. You must not upload or transmit any viruses, worms, or any other harmful code.

All content on the Website, including but not limited to text, images, logos, and product descriptions, is the property of H2O Bottled and Boxed or its licencors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Website without our prior written consent.

• Information Collection: We collect personal information from you when you create an account, place an order, or contact us. This information may include your name, email address, phone number, billing and shipping addresses, and payment details.
• Use of Information: We use your personal information to process your orders, communicate with you about your orders, and improve our Website. We may also use your information for marketing purposes, but only with your consent.
• Data Security: We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
• Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to process your order or comply with legal obligations.
• Cookies: Our Website uses cookies to enhance user experience and analyze Website traffic. By using our Website, you consent to our use of cookies in accordance with our Cookie Policy.
• Your Rights: Under UK data protection law, you have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@h2obottledandboxed.co.uk.

To the fullest extent permitted by law, H2O Bottled and Boxed shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or the purchase of products from us, even if we have been advised of the possibility of such damages. Our total liability to you for any direct damages shall not exceed the amount paid by you for the product(s) in question.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to terminate your access to the Website or your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to our interests or the interests of others.

We may update these Terms from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the new Terms on the Website. Your continued use of the Website after the changes are posted constitutes your acceptance of the new Terms.

If you have any questions or concerns about these Terms, please contact us at info@h2obottledandboxed.co.uk.